How Does
ShopLive Work?
The retailer requires a simple install of the ShopLive
agent application and camera equipment. The Internet Shopper may browse either
a retail ShopLive enabled website
or portal of choice. The shopper can then request live assistance by clicking
the logo and be shown live video feed or browse available cameras and request
assistance as needed. The shopper has the option of using live text, voice and
video chat to interact with the associate on the sales floor or in a virtual
studio. Sales associates can use predefined links and camera locations to
demonstrate content and products of interest to address the shopper's request.
